Quality Label and Community for Leading Nursing Homes and Senior Residences

What is LNH?

LNH is the quality label and community for leading nursing homes and senior residences. Our members offer:

High quality nursing & care

Excellent hospitality services

Welcoming and safe infrastructure

Professional management

LNH was founded in 2025 by pioneering nursing homes in Switzerland to contribute to the continuous improvement of quality in long-term care.

The certification of LNH members is based on the innovative Nursing Home Assessment Instrument (NH-AI-360), developed by industry experts. Using 100 criteria across four dimensions – nursing & care, hospitality & services, infrastructure, and leadership – LNH identifies and recognizes nursing homes that demonstrate comprehensive excellence.

LNH members are part of a unique community representing the top 10% of market leaders and have access to regular exchange formats and benchmarking opportunities to further drive quality and innovation in long-term care and nursing homes.
Leading Nursing Homes (LNH) is for:

Seniors and family members who seek the highest quality of life – from nursing care to hospitality when choosing a nursing home or senior residence.

Employees who want to work in an institution that upholds the highest standards across all areas and is recognized as a leading nursing home.

Institution leaders who wish to exchange ideas, compare practices, and learn from other top-performing nursing homes.
Any long-term care institution can apply for membership with LNH.

An experienced team of two auditors evaluates the institution based on the 100 criteria of the “Nursing Home Assessment Instrument 360” (NH-AI-360).

Upon successful certification, Leading Nursing Homes are identifiable by the official LNH logo and plaque.

Through regular exchange and benchmarking, LNH members inspire not only the community but the entire sector – setting new impulses for quality and innovation in long-term care.
Quality of life as a central quality factor in care facilities: The Leading Nursing Homes (LNH) approach
The quality of care facilities is traditionally measured using medical and structural indicators. However, a holistic assessment must go far beyond this. Research findings show that for residents, not only nursing care but also aspects such as respectful interaction with staff, a homely atmosphere, high-quality care, a wide range of activities and a self-determined daily structure are decisive for their quality of life. (Cohen & Sugar, 1991; Brown, Bowling & Flynn, 2004)

Studies show that the location and management of a care home have a significant influence on the quality of life of residents (Winkler, 2020). Satisfaction surveys alone are not sufficient to measure the actual quality of care and the environment in institutions. Rather, quality of life must be based on experience-based criteria and surveyed independently of care staff or administrative interests. In addition, targeted survey methods are required to give cognitively impaired residents a reliable voice. (Estermann & Kneubühler, 2008)

This is precisely where Leading Nursing Homes (LNH) comes in: With an innovative quality model that goes beyond conventional medical metrics, LNH focuses on the actual quality of life of residents. Using a differentiated system of indicators that integrates social-emotional, nursing and organizational dimensions, LNH creates a new, scientifically sound basis for evaluating care quality. Among other things, this includes direct questioning of residents and staff in order to systematically incorporate their experiences and perceptions into the quality assessment. LNH is thus setting new standards for human-centered and future-oriented care that is geared towards the actual needs of residents.

Sources

Estermann & Kneubühler (2008). Lebensqualität im Pflegeheim.

Cohn & Sugar (1991). Lebensqualität in Institutionen. Academic Press.

Brown, Bowling & Flynn (2004). Modelle der Lebensqualität. European Forum on Population Ageing Research.

Winkler (2020). Lebensqualität pflegebedürftiger Menschen.

Nurse greeting elderly man, LNH, Senior Homes

Value Proposition

LNH stands for quality and excellence in long-term care. We support our members in continuously improving their performance in Nursing & Care, Hospitality & Services, Leadership, and Infrastructure. With LNH, nursing homes gain visibility and inspiration – becoming part of a network of leading institutions that learn from one another as equals.